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We have recently changed our payment processing system. In the past, owners would be paid regardless of the tenants payment status. We will no longer be able to continue making payments to owners without the tenants payments being processed. We realize that this will be an adjustment for owners and ask for your patience as we implement this process. It is our policy to pay owners as soon as tenant payments have been processed. This could take up to six days from the date the tenant payment is received depending on the type of payment made. We have temporarily disabled tenant payment notification for owners due to this new policy. Please know providing outstanding service is of the upmost importance to us and we want to be clear in our communication of all policy and procedural changes.

Please use this link to log into your secure owner online access system, from here you will be able to:

  • Update contact information
  • Real-Time threaded conversations with property managers with e-mail alerts
  • View and approve work orders
  • View bills and attached invoices
  • Access owner statements
  • Make electronic contributions to the portfolio balance
  • Run real-time reports
  • Access shared documents

 

   

www.propertyware.com